How It Works

swipecard1

SWIPE your card

SWIPE your credit card or corporate card and read the waiver
selecttime2

SELECT the bike and time

SELECT the bike number displayed on the bike rack and chose how long do you want to hire the bike
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RIDE your bike

RIDE your bike after unlocking it and enjoy the surroundings; don’t forget to take your helmet and lock from the reception desk or from the self-serving point
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RETURN the bike to origin

RETURN the bike to the origin terminal and lock the bike into any available bracket

Pricing Options

We have the most competitive rates for bike hire: from $1.40 per hour when hiring a bike for 24 hours up to $11.00 per hour for a single hour ride.
The charging time starts at the time of accepting your credit card payment.
You can dock your bike at the terminal as many times as you wish within the selected time period. For example, you can go for a quick ride to pick up some flowers for your partner, come back to the hotel room and dock the bike at the terminal, then invite her/him for a ride along the beach. Your bike will wait for you as no one else could take your bike for another ride within your selected time frame. Just swipe again the credit card and select the bike number and it is all yours without any additional charge.

Stations Map

 

Here are a few riding tips:

Road Rules
Under the NSW Road Rules , a bicycle is considered a vehicle and consequently, bicycle riders are required to comply with the road rules, including stopping at red lights or stop signs and giving way as indicated by signage.
Helmets
When riding in NSW, you are required by law to wear an approved bicycle helmet securely fitted and fastened on your head. You can rent FOR FREE an approved bike helmet from the reception desk of your hotel or from the self-serve point. If you want to buy your own helmet, look for the sticker certifying the helmet meets Australian and New Zealand standards (AS/NZS2063).
Bicycle lanes are indicated by a special sign
Where bicycle lanes are provided, riders must use them whenever practicable.
Some road rules apply specifically to bicycle riders
For example, bicycle riders are allowed to:
  • Ride two abreast, no more than 1.5 m apart
  • Overtake on the left hand side of stopped or slow moving vehicles
  • Travel in Bus Lanes and Transit Lanes
  • Ride on the footpath if less than 12 years old
  • Ride on the footpath if you are an adult riding with, and supervising, an under 12 year old
  • Ride on the footpath if you are carrying a person under 10 years old as a passenger on your bicycle or in or on a bicycle trailer you are towing - not a pedicab
  • Turn right from the left hand lane of a multi-lane roundabout with the provison that you give way to traffic exiting the roundabout before you
Bicycle riders cannot:
  • Ride across un-signalised pedestrian crossings
  • Ride across signalised crossings unless there are special bicycle lights
  • Travel in Bus Only Lanes
Plan the safest route
Before you set out, plan the route that provides the safest road conditions. Maximise your use of off-road and on-road bicycle lanes, and roads that have low traffic volumes and speeds.
Drugs and alcohol
Drugs and/or alcohol can inhibit your ability to respond quickly and safely in a hazardous situation. Riding a bicycle under the influence of drugs or alcohol is illegal and dangerous for you and those around you. The safest Blood Alcohol Concentration for any road user is zero.
Riding in the rain
Use your front and rear lights and wear bright waterproof clothes when riding in dark, wet and slippery conditions. Take corners slower - wet riding surfaces reduce traction between the tyres and the surface. Apply the back brake smoothly and prepare yourself well in advance before entering a corner. Using the front brake only in a sudden stop has the potential to send you over the handlebars. Avoid hazards such as potholes and storm water grates.
Insurance
As a bicycle rider, you are not required to take out compulsory third party insurance on your bicycle like motor vehicles. However, you should be aware that if you have a crash involving another person or that person’s property, you may be financially liable for any injury or damage you cause. Please read the WAIVER (Terms and Conditions) .
Lock it up
You can avoid theft by securing your bicycle when it is unattended. Use the FREE lock provided by the reception staff at the hotel or from the self-serve point. Try to use bicycle parking facilities when they are available. Always lock your bicycle to a permanent fixture that cannot be manipulated to remove the lock.
If your bicycle is stolen
You should report the theft to Police immediately or as soon as possible. Provide the Police with all the relevant details. Contact your local Police Station on the number provided in the phonebook or phone the Police Assistance Line on 131 444. Contact us as soon as you have a reference number from Police.

Frequently Asked Questions

1What is Swipe & Ride?
Swipe & Ride is a self-service, automated bike rental and bike sharing program operated by BYKKO Pty Ltd. In the first phase, the program will consist of five Swipe & Ride Bike Hire Terminals and 24 bikes available at certain locations to residents and tourists. Further expansion is scheduled for every year.
2What are the Operating Hours for the Swipe & Ride Program?
The program is scheduled to operate 24 hours per day, 7 days a week. However, the Swipe & Ride management can temporarily suspend some or all services should any unsafe conditions or security issues arise.
3What are the locations for the Swipe & Ride program?
BYKKO owns and operates the Swipe & Ride Bike Hire Terminals at the following locations:
Newcastle:
- Hotel Crowne Plaza Newcastle
- Maritime Information Centre
- Newcastle Beach Hotel
Hunter Valley:
- Cypress Lakes Resort
4What is the price of renting a bike?
We offer you 3 pricing options:
- $11.00 when you hire a bike for 1 hour
- $22.00 when you hire a bike for 4 hours
- $33.00 when you hire a bike for 24 hours
We will charge you an additional $11.00 per hour if you use the bike outside the selected timeframe. The increments are by hour only. E.g. if you selected the 4-hour package and return the bike after 4 ½ hours, we will charge you $22.00+$11.00 = $36.00
Please refer to the Terms & Conditions for full details.
5Do I have to wear a helmet to use the bike?
Yes. In NSW, you are required by law to wear an approved bicycle helmet securely fitted and fastened on your head. You can rent an approved bike helmet FOR FREE from the reception desk of your hotel or from the self-service point. If you would prefer to buy your own helmet, look for the sticker certifying that the helmet meets Australian and New Zealand standards (AS/NZS2063).
6Are bikes always available at every Swipe & Ride station?
During peak seasons and due to high demand, a particular station may be empty. You can contact us and we will let you know when the first bike is expected to be returned to the station so you can schedule your trip. Although the hotel staff may contact Interbike on your behalf, please be courteous to them as they do not have access to bike hire records.
7Do I need to be a guest of the hotel where the Swipe & Ride station is located in order to check out a bike?
No. You can check a bike out from any station in the city, regardless of whether you are a guest of the hotel or not. However, the FREE helmets, locks and maps are offered at the reception desk as a courtesy of the hotel for their patrons only. We recommend you use your own helmet and lock if you are not a hotel’s guest.
8Do I need to return my bike to the same station I check it out from?
Yes. You have to return your bike to the same station you checked it out from. We are working to implement a public bike share system in the future. Check out our website for news.
9Can I return my bike to other Swipe & Ride stations?
No. You have to return your bike to the same station you checked it out from. If you fail to return the bike to the same station, your credit card will be debited with the additional late fee charges of $11.00 per hour.
10How long can I use a bike for?
You can use the bike for the time period you purchased (either 1, 4 or 24 hours) without any additional charges. If you keep the bike checked out longer than your purchased time frame, additional fees will be applied to your account/transaction. Please refer to the Terms & Conditions for full details.
11How many bikes can I check out with a single credit card?
As many bikes you want are allowed to be checked out per credit or debit card at any given time.
12Do you offer Membership/Subscription cards?
No. We are currently working on a Membership offer. Check our website for news.
13How old do you have to be to use Swipe & Ride?
The Swipe & Ride program is only for users 18 years of age and older. Participants under the age of 18 must be accompanied by the minor’s parent and/or guardian who agreed to the Waiver (Terms & Conditions ). Additionally, we do not recommend the use of our bikes for young or inexperienced children who may find them too bulky to handle.
14What is the content of the waiver which I shall agree with before renting the bike?
The Waiver is displayed on the Bike Rental Terminals. You can also read the full content here .
15If the bike is too big or too small for my height or body type, should I ride it anyway?
No. Do not attempt to use a bike unless you are comfortable and feel safe on the bike. However, if you believe seat height may be the problem, please adjust it accordingly or seek help from the hotel staff.
16Does the bike have brakes on it?
Yes. The bike is equipped with front-wheel and rear-wheel brakes. Front-wheel brake is activated by pressing on a lever on the handlebars to stop the bike. Rear-wheel brake is activated when back pedaled.
17Is it safe to use the bike at night time or in the dark?
If you take all the safety precautions, bicycles can be safely operated at night time. You must exercise extreme caution and be aware of your surroundings when riding your bike at night time or in low-visibility conditions. Our bikes are equipped with front and rear LED lights and safety reflectors. It is your responsibility to check the lights. Please remember to turn off the front and rear lights when you return the bike. We strongly recommend wearing reflective clothing if riding at night time.
18What happens if I am injured while riding?
In the event that you are injured while on riding the bicycle, you should dial 000 immediately to seek emergency assistance. Bicycling involves risks and dangers of serious bodily injury, including permanent disability, paralysis, and death. Since you are riding at your own risk, you should be qualified, in good health and proper physical condition to ride a bicycle. Be always careful in order to prevent injuries from occurring. If you are unsure of your health and fitness to ride, seek assistance from a qualified medical professional beforehand. BYKKO DOES NOT PROVIDE INSURANCE OF ANY KIND and does not take responsibility for any injuries or damage that may occur to the rider or other persons while using the bike.
19Does BYKKO provide any type of insurance coverage or benefits to users of the program?
No. BYKKO DOES NOT PROVIDE INSURANCE TO THE USER OF ANY KIND. Please be aware that you cycle at your own risk and you should be aware of procedures and regulations for the safe operation of a bicycle.
20What happens if I accidentally checkout a bike that is damaged?
You are prohibited from using or operating a damaged bike under any circumstances. You must return the damaged bike to the station. If this happens, please notify BYKKO of any issues. You can check out another by using your credit card again 15 minutes after reporting and returning the damaged bike.
21What happens if I get a flat tire (or another major component stops working) while using a bike?
Although the bikes operated by BYKKO have puncture proof tyres you can get a flat tire in certain circumstances. However, if any component stops working, you should return the bike to the same station you checked it out from. Lock it into place and then contact the BYKKO to report the bike as damaged (be sure to have the bike ID#). If you don’t want to check out another bike, we will refund you in full the amount paid.
22Are the bikes equipped with locks?
Yes. You can rent a helmet and a lock FOR FREE from the reception desk at the hotel or from the self-service point. Try to use bicycle parking facilities when they are available. Always lock your bicycle to a permanent fixture that cannot be manipulated to remove the lock. Please return the helmet and the lock to the reception desk or to the self-service point when you return your bike.
23Can I use a bike anywhere?
Yes. You can ride everywhere. However we recommend choosing well-planned routes with bike or shared paths for optimal safety.
24What happens if my bike is stolen from me while cycling?
You should contact the local Police Station on the number provided in the phonebook or phone the Police Assistance Line on 131 444. Contact Interbike as soon as you have a reference number from Police. You are responsible for the replacement cost of the bike if lost or stolen as well as providing us with a copy of the police report within 7 days of the incident. If the bike is not returned within the allocated time period or the bike is otherwise damaged beyond repair, lost or stolen, a fee of $990 will be charged directly to your credit or debit card that was used to rent the bike.

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